Shipping policy
Last updated: October 5, 2026
Free tracked shipping
Every order ships free with tracking. There is no minimum order.
Where we ship
We ship to addresses in the United States. Right now we can't ship to Indiana or to military (APO/FPO/DPO) addresses. If your address isn't covered, checkout will tell you before you pay.
When your order ships
Your order ships from our partner warehouse in China within 5 business days of the day you order. Business days are Monday to Friday, not counting US federal holidays.
When it arrives
Most orders arrive 8 to 15 days after you order. Some take up to 25 days, especially around holidays.
The product page shows an estimated delivery window for orders placed today. It's an estimate based on these times, not a guarantee from the carrier.
Tracking
When your order ships, we email you a tracking number. Tracking can take 3 to 5 days to show movement while the package leaves the warehouse. Carriers include USPS and SpeedX.
If we can't ship on time
If something holds up your order, we'll email you before the ship-by date. We'll give you a new date, or tell you if we can't give one, and you can cancel for a full refund.
- If the new date is 30 days or less after the original one and you don't reply, we'll keep your order and ship it.
- If the delay is longer than that, or we can't give a date, we'll cancel your order and refund you unless you tell us you'd like to wait.
Refunds for cancelled orders go back to your original payment method within 7 working days.
Address problems
Please check your address at checkout. If you spot a mistake, email us right away. We can fix it before your order ships.
Lost, late, or damaged
See our Refund policy. In short: if it's lost in transit or arrives damaged, we'll replace it or refund you for free. Packages marked delivered but missing are covered only with optional Delivery Protection ($2.98 in your cart).
Questions
Email support@mavenwick.com. We reply within 1 business day.