Refund policy

Last updated: October 5, 2026

We want you to be happy with your order. Here is exactly how refunds work.

If it arrives damaged, broken, or not working

  1. Email support@mavenwick.com within 30 days of delivery.
  2. Include your order number and a photo or short video that shows the problem.
  3. We reply within 1 business day. You choose: a free replacement or a full refund.

You don't need to send anything back. Please recycle or keep the item.

The same goes if we sent the wrong item.

If your package is lost

If tracking stops moving, or your order hasn't arrived 10 business days after the latest estimated delivery date, email us. We'll check with the carrier. If the package is lost, we'll send a new one or refund you in full, your choice.

If tracking says delivered but it's missing

Please check around your door, your mailbox, and with neighbors, and wait one more day. Once a package is marked delivered, we can't replace it for free. If you added Delivery Protection at checkout, email us and we'll send a new one or refund your order in full, your choice. Without it, email us and we'll help you file a claim with the carrier.

Delivery Protection (optional)

You can add Delivery Protection in your cart for $2.98. It covers packages that tracking shows as delivered but that are missing or stolen. Email us within 7 days of the delivery scan. Packages lost in transit and items that arrive damaged are always covered for free, with or without it.

Cancelling an order

You can cancel any time before your order ships for a full refund. Email us as soon as you can. Once it has shipped, we can't cancel it.

If we ever can't ship your order on time, we'll email you a new date and you can cancel for a full refund. See our Shipping policy for details.

Changing your mind

We can't accept returns for a change of mind. Please check the photos, size, and details before you order, and email us with any question first. We're happy to help you decide.

How refunds are paid

Approved refunds go back to your original payment method within 7 working days. Your bank may take a few more days to show it.

Questions or problems?

Please email us first at support@mavenwick.com. We usually fix things faster than a bank dispute can.